There are several ways to temporarily or permanently close your account on TK988.
Cooling-Off (Short-Term Break): Go to the "Responsible Gaming" section in your Profile Settings and choose a cooling-off period of 7, 14, or 30 days. During this time you won't be able to log in, but your balance will remain completely safe and can be withdrawn at any time.
Self-Exclusion (Long-Term or Permanent): To close your account for 6 months or longer, email support@tk988.best with the subject line "Self-Exclusion Request". No reason is required. The team typically processes this within 24 hours.
Permanent Closure: You can also submit a request to permanently close your account through support. Make sure to withdraw any remaining balance first, as the account cannot be reopened once closed.
During your break, TK988 will not send you any promotional emails or bonus offers.
Cooling-Off (Short-Term Break): Go to the "Responsible Gaming" section in your Profile Settings and choose a cooling-off period of 7, 14, or 30 days. During this time you won't be able to log in, but your balance will remain completely safe and can be withdrawn at any time.
Self-Exclusion (Long-Term or Permanent): To close your account for 6 months or longer, email support@tk988.best with the subject line "Self-Exclusion Request". No reason is required. The team typically processes this within 24 hours.
Permanent Closure: You can also submit a request to permanently close your account through support. Make sure to withdraw any remaining balance first, as the account cannot be reopened once closed.
During your break, TK988 will not send you any promotional emails or bonus offers.
TK988 runs tournament and leaderboard events from time to time, especially during major cricket or football seasons. The rules are straightforward:
Eligibility requirements: To register, go to the relevant event page and click the "Join" button. Some tournaments require a minimum deposit or a set number of bets — these conditions are clearly stated on the event page.
How rankings are determined: Most leaderboards rank players based on total winnings or number of bets placed within a set period. Some events also rank by the highest win rate on a single bet.
Prize distribution: Prizes are credited to winners' accounts within 24–72 hours after the event ends. If awarded as a bonus, wagering requirements may apply; if awarded as cash, it can be withdrawn directly.
View Current Events: All Active Tournaments & Leaderboards on the Promotions page The duration and full terms of each event are listed on its individual event page.
Eligibility requirements: To register, go to the relevant event page and click the "Join" button. Some tournaments require a minimum deposit or a set number of bets — these conditions are clearly stated on the event page.
How rankings are determined: Most leaderboards rank players based on total winnings or number of bets placed within a set period. Some events also rank by the highest win rate on a single bet.
Prize distribution: Prizes are credited to winners' accounts within 24–72 hours after the event ends. If awarded as a bonus, wagering requirements may apply; if awarded as cash, it can be withdrawn directly.
View Current Events: All Active Tournaments & Leaderboards on the Promotions page The duration and full terms of each event are listed on its individual event page.
TK988 uses multiple layers of protection to keep your personal data and funds secure:
Data security: All site traffic is protected with 256-bit SSL/TLS encryption. Your name, address, mobile number, and payment details are stored in an encrypted database. TK988 never sells your information to third parties.
Password security: Your password is never stored directly — it is converted using bcrypt hashing. This means no TK988 employee can ever see your password.
Financial Security: User funds are held in a separate account from the company's own operating expenses. This means your deposited money is kept safe at all times, no matter the circumstances.
Suspicious Login Alerts: An SMS alert is sent whenever a login is detected from a new device or an unusual location.
To read the full Privacy Policy Privacy Policy page here.
Data security: All site traffic is protected with 256-bit SSL/TLS encryption. Your name, address, mobile number, and payment details are stored in an encrypted database. TK988 never sells your information to third parties.
Password security: Your password is never stored directly — it is converted using bcrypt hashing. This means no TK988 employee can ever see your password.
Financial Security: User funds are held in a separate account from the company's own operating expenses. This means your deposited money is kept safe at all times, no matter the circumstances.
Suspicious Login Alerts: An SMS alert is sent whenever a login is detected from a new device or an unusual location.
To read the full Privacy Policy Privacy Policy page here.
There are multiple ways to reach TK988, and Bengali support is available across all channels:
Live Chat: Click the chat icon in the bottom-right corner of the site or app. A Bengali-speaking support agent will typically connect within 1–5 minutes — this is the fastest way to get help.
Email support: Email support@tk988.best — you'll typically get a response within 2–6 hours, though it may take up to 24 hours during busy periods. For more complex matters such as KYC verification, account recovery, or withdrawal issues, including screenshots and a detailed description in your email will help speed things up.
Service hours: Live chat and email support are available 24/7. For the fastest response, reach out between 9 AM and midnight Bangladesh time.
When reporting an issue, including your account username, a brief description of the problem, and any relevant screenshots will help our team resolve it much faster.
Live Chat: Click the chat icon in the bottom-right corner of the site or app. A Bengali-speaking support agent will typically connect within 1–5 minutes — this is the fastest way to get help.
Email support: Email support@tk988.best — you'll typically get a response within 2–6 hours, though it may take up to 24 hours during busy periods. For more complex matters such as KYC verification, account recovery, or withdrawal issues, including screenshots and a detailed description in your email will help speed things up.
Service hours: Live chat and email support are available 24/7. For the fastest response, reach out between 9 AM and midnight Bangladesh time.
When reporting an issue, including your account username, a brief description of the problem, and any relevant screenshots will help our team resolve it much faster.
Forgetting your password happens to everyone — no need to worry, it's easy to sort out.
Reset via Mobile Number (Fastest Option):
1. On the login page Go to the login page and click the "Forgot Password?" link.
2. Enter the mobile number you used when registering.
3. A 6-digit OTP code will be sent to that number — usually within 30 seconds.
4. Once you enter the OTP, you'll be taken to a page to set a new password.
5. Enter your new password and save.
If you don't receive the OTP: First, check your network connection and wait 2–3 minutes. If it still doesn't arrive, use the "Resend" button. If the problem persists, contact support.
Forgot your number too? Email support with your username and identity verification details. The team will verify your identity and assist with account recovery. This process can take up to 24 hours.
Reset via Mobile Number (Fastest Option):
1. On the login page Go to the login page and click the "Forgot Password?" link.
2. Enter the mobile number you used when registering.
3. A 6-digit OTP code will be sent to that number — usually within 30 seconds.
4. Once you enter the OTP, you'll be taken to a page to set a new password.
5. Enter your new password and save.
If you don't receive the OTP: First, check your network connection and wait 2–3 minutes. If it still doesn't arrive, use the "Resend" button. If the problem persists, contact support.
Forgot your number too? Email support with your username and identity verification details. The team will verify your identity and assist with account recovery. This process can take up to 24 hours.
The minimum deposit on TK988 varies slightly depending on your chosen payment method:
bKash: Minimum ৳200. Both bKash Personal and Agent transfers are accepted.
Nagad: Minimum ৳200. Direct transfer from a Nagad personal account.
Rocket (DBBL): Minimum ৳200.
Bank Transfer: Minimum ৳500. Processing may take 1–4 hours.
Deposit Steps:
1. Log in and click the "Deposit" button.
2. Select your preferred payment method and enter the amount.
3. Send the exact amount to TK988's payment number.
4. Enter the transaction reference number and confirm.
5. Your balance is typically updated within 5–15 minutes.
Important: When sending payment, include only your TK988 username or reference number in the remarks — without this, your credit may be delayed. More details On the Payment Page here.
bKash: Minimum ৳200. Both bKash Personal and Agent transfers are accepted.
Nagad: Minimum ৳200. Direct transfer from a Nagad personal account.
Rocket (DBBL): Minimum ৳200.
Bank Transfer: Minimum ৳500. Processing may take 1–4 hours.
Deposit Steps:
1. Log in and click the "Deposit" button.
2. Select your preferred payment method and enter the amount.
3. Send the exact amount to TK988's payment number.
4. Enter the transaction reference number and confirm.
5. Your balance is typically updated within 5–15 minutes.
Important: When sending payment, include only your TK988 username or reference number in the remarks — without this, your credit may be delayed. More details On the Payment Page here.
TK988 is built primarily for users in Bangladesh, so Bangla is the default language. That said, the site does support other languages:
How to Change Language (Web):
1. Look for the language selector at the top or bottom of the page (usually shown as "BN" or a flag icon).
2. Select your preferred language from the dropdown.
3. The page will automatically reload in your chosen language.
On the mobile app: Go to the "Settings" or "Profile" menu in the app and look for the "Language" option. Select your preferred language and tap "Save".
Saving Preferences While Logged In: If you change the language while logged in, your preference is saved to your account. It will automatically apply every time you log in.
Even after changing the language, our support team can always communicate in Bengali. No matter what language you write in, you can receive a reply in Bengali.
How to Change Language (Web):
1. Look for the language selector at the top or bottom of the page (usually shown as "BN" or a flag icon).
2. Select your preferred language from the dropdown.
3. The page will automatically reload in your chosen language.
On the mobile app: Go to the "Settings" or "Profile" menu in the app and look for the "Language" option. Select your preferred language and tap "Save".
Saving Preferences While Logged In: If you change the language while logged in, your preference is saved to your account. It will automatically apply every time you log in.
Even after changing the language, our support team can always communicate in Bengali. No matter what language you write in, you can receive a reply in Bengali.